Communication in Nursing

Modes of Communication:
Verbal- spoken or written words
Non Verbal - gesture, facial expressions, posture, gait, physical appearance

Characteristics of a Good Communiaction:

1. Simplicity
2. Clarity
3. Timing and Relevance
4. Adaptibility
5. Credibility

Sender(encoder)--Message--Receiver(decoder)
l__Response(feedback)___l

Communication- basic component of human relationship and Nurse-client relationship
Non-verbal-is more accurate
-variety of feelings that can be expressed by a single non- verbal expression
-in assessing non verbal behaviors, cultural influences must be considered.
Reciprocal Interaction -EFFECTIVE COMMUNICATION
-this is a two way process
-it is based on trust and aimed at identifying clients needs and developing mutual goalss
Trust- positive nursing patient relationship
Covert- inner feelings, uncomfortable to talk about and maybe revealed through non-verbal modes
Validation- attempt to confirm the observers' perceptions through feedback,interpretation and classification

Therapeutic Communication-fundamental component in all phases of Nursing process

1. attentive listening
2. paraphrasing or restating
3. clarifying
4. using open ended questions
5. focusing
6. being specific
7. using touch and silence
8. offering self
9. clarifying reality,time,sequence
10. acknowleding
11. providing general leads
12. giving informations
13. summarizing

Block Communication:

1. unwarranted reassurance
2. agreeing/disagreeing
3. giving common advice
4. stereotyping
5. being defensive
6. posing judgement
7. challenging
8. probing
9. testing
10. rejecting
11. changing topics/subjects

Effective Nurse Client Relationship
This is a helping relationship which is growth facilitating and provides support and comfort.